Terms
"We
need to know our rights"
In
light of the new Consumer Protection Act we are
redrafting this very important piece of information.
Please
refer all questions is this regard to info@koinet.co.za
or Servaas at 082 440 6770
Refunds
for Koi buying trips The Base Price is
a non-refundable charge, but if for unforeseeable reasons you
cannot go ahead with the journey, please contact us as soon as
possible - there is always a chance that someone else can take
over the space, in which case you can be refunded. The other, third party charges
are subject to the providers terms and conditions. We
will make any afford to recover such charges. All
charges recovered in this way will be credited to you. We
also prefer to buy air tickets with a refund clause to
protect you, but if you insist on the lowest possible
flight rates, except that the risk is yours if you have to cancel
or change.
Non-perishable
items may be retuned to us for full credit within 7
days from delivery. We would like to know the reason,
but you will get your money back.
Perishable
items is more difficult because we need to know
beforehand. Please give us a call immediately so we
can find out what the problem is.
Live
fish can not be returned willy-nilly. If you have
a valid claim and were misled in some way, we may
offer a discount and try to come to an agreement, but
for biosecurity reasons fish can not be taken back and
sold to someone another customer. It will either have
to be destroyed or we need to come to an agreement.
Fish
are guaranteed for 7 days after arrival in the country
if pre-paid import orders, and 7 days after delivered
from a local source. Despite this guarantee you are to
keep records and photo's to substantiate your claim.
We will endeavor to compensate you for any losses
should it can be proven than the fish were NOT in
contact with third party fish for the entire period
and that proper precautions were taken. All dead fish
must be photographed and kept in a freezer until the
claim is finalized.
Last
Updated on 30/8/2011
Should you have other questions or concerns about
these policies, please contact us. .
|
